Rokid has opened what it claims is the world's first unmanned AI glasses experience store at Harbour City in Tsim Sha Tsui, Hong Kong. The shop features eight self-service zones demonstrating functions like real-time translation and navigation on Rokid Glasses' in-lens waveguide display, allowing customers to try products and complete automated checkout without staff assistance. To incentivize early adoption, the first 500 buyers at the physical location receive a Joy Pack valued by Rokid at HK$4,688 (approx. $600), which includes Rokid Max AR glasses and a Rokid Station streaming device. This promotion extends to participating online channels and eight retailers, including Optical 88 and Fortress, until October 31 or while supplies last. The release does not specify the retail price of the Rokid Glasses themselves.
Visall has introduced a new webshop to replace its previous order software, which had been in use for approximately 19 years. According to the company, the new platform became accessible via common operating systems and devices in early October. Key features include variable inset entry, submission of special requests, and production status tracking for ongoing orders. Concurrently, Visall updated its digital communication channels; customer contact is now handled via service@visall-group.com, and the corporate website is exclusively available at visall-group.com. These changes consolidate ordering, service, and communication processes onto a single digital platform.
German optical retailer Mister Spex has chosen Salesforce to replace its legacy systems with an integrated platform. The initial phase involves deploying Salesforce Commerce Cloud with Order Management for its DACH online shop and Salesforce Retail Cloud for its 66 German stores. This consolidation aims to unify previously separate online and in-store operations, reducing complexity and accelerating innovation. Mister Spex will centralize data from approximately eight million customers to enable personalized cross-channel experiences and utilize AI capabilities for product placement. Further expansions into marketing, customer service, and Agentforce-based AI use cases are planned, alongside a future ERP modernization. The implementation, supported by Salesforce Professional Services, will roll out gradually throughout the year, ensuring compliance with medical device regulations.
Editorial relevance: This announcement details a significant infrastructure overhaul for a major German optical retailer, highlighting the industry trend toward unified commerce platforms to support omnichannel strategies and AI integration.