TeamVision President Luca Tait Details MSO Integration and Patient Experience Focus

In a Vision Monday interview, Luca Tait, president and general manager of TeamVision, outlined how the management services organization integrates independent optometry practices. Launched by EssilorLuxottica in 2021, TeamVision acquires nonclinical assets while allowing practice owners to retain medical ownership and employ doctors. Tait emphasized that maintaining the original practice name and staff ensures continuity for patients during transition. Although initial system changes may cause disruption, completed training streamlines operations such as payroll, revenue cycle management, and expanded product options. The model leverages technology, including electronic health records and integrated supply chains, to free clinicians for high-quality eyecare and medical diagnostics. Tait noted that patient experience is measured via feedback tools like NPS scores, aiming to enhance professionalism through diagnostic expansion.