Published through 2026-11-03 01:51 UTC · Automated cloud publishing.
Charmant France assumes German customer service amid Munich closure
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Following the announced closure of Charmant GmbH Europe in Munich by the end of 2026, the Charmant Group has restructured its operational procedures for the German market. According to reporting from DOZ Verlag on October 28, 2026, effective October 1, 2026, Charmant France officially assumed control of customer service operations previously handled by the German entity. This transition centralizes support functions under the French division to ensure continuity for German opticians during the corporate reorganization. A subsequent report by FOCUS Augenoptik on the same day confirms that the restructuring routes customer inquiries from German opticians through Charmant France since October. While the initial DOZ Verlag report noted that specific details regarding the scope of transferred services were partially truncated, the FOCUS Augenoptik update clarifies that this change covers general queries and spare parts orders. The move reflects a broader strategic realignment within the Charmant Group as it winds down its Munich-based subsidiary while maintaining market presence through other regional entities. Both sources agree on the timeline and the primary shift in responsibility, with the later report providing additional specificity regarding the types of services now managed by the French division.
AI-generated from reporting · updated 5 days ago
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- eyebizzCharmant France assumes German customer service for opticians
As part of a European business reorganization, Charmant Group transferred its German market customer service to Charmant France (Asnières-sur-Seine) in early October. German opticians can now contact the service via email at contact@charmant.eu for general inquiries, spare parts orders, and after-sales support, with assistance from a German-speaking employee. This new structure also accommodates requests from opticians previously not registered in the French system. Additionally, Charmant is developing an online ordering platform scheduled to allow German opticians to purchase frames directly starting in 2027. The company confirms it remains active in the German optical market under President and CEO Koji Horikawa, maintaining its standards of quality and Japanese craftsmanship.
- FOCUS AugenoptikCharmant Group Reorganizes German Customer Service Through France
The Charmant Group has restructured its European sales and service organization, routing customer inquiries from German opticians through Charmant France since October. This change covers general queries, spare parts orders, and after-sales service, with a dedicated German-speaking contact managing coordination. Despite centralizing support in France, the company remains active in the German optical market. Concurrently, Charmant is developing a digital ordering platform for Germany, enabling opticians to purchase eyewear frames online starting in 2027.
- DOZ VerlagCharmant France assumes customer service for German opticians
Following the announced closure of Charmant GmbH Europe in Munich by the end of 2026, Charmant Group has specified new operational procedures for the German market. Effective October 1, 2026, Charmant France took over customer service responsibilities for German opticians. This shift addresses general inquiries, spare parts orders, and after-sales support via contact@charmant.eu, with a German-speaking coordinator available to handle requests, including those from customers not previously registered in the French system. The company plans to launch an online ordering platform for eyewear frames in Germany in 2027. However, specific details regarding the exact start date and functional scope of this digital platform remain undisclosed. These changes concretize the previously announced transfer of European customer care operations to France.
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